Privacy Policy
Scope of Policy
This policy explains how we collect, receive, and process your personal information when you shop on our website. Personal information is data that is personally identifiable, such as your name, home address, email address, or phone number, and is not otherwise publicly available.
Privacy
Service Provision and Website Administration: In order to provide you with the Services and administer the Website, including allowing you to order and receive products through our platform, manage your account, use our consignment portal, and process payments for items sold, we need to use the information we collect in various ways.
Marketing and Advertising: We also use your information for marketing and advertising. With your consent or purchase, we and our partners may use your personal information (including name, email address, and physical address) to occasionally send you updates, news, and offers via email, postal mail, or other media. You can opt out of email marketing by adjusting your account profile preferences or following the instructions in our promotional emails.
Third-Party Service Providers: We employ third-party service providers to serve relevant ads on a variety of devices and on our and other companies' websites and apps. In addition to your interactions with our website, these providers may also use data from other websites or apps to serve ads for our products. For information on opting out of targeted advertising and managing cookies, please refer to the Cookies section of this Privacy Policy.
Research and Analysis: We conduct research, analysis and surveys about your use of our website and your opinions. We track your spending to assess your eligibility for loyalty programs. In addition, we use your information to confirm your identity and conduct credit and fraud checks to ensure your and our financial security.
Data Collection and Use
Account Registration and Management: To register and manage your account, we collect your name, email, password and any other details you choose to add, such as phone number, address and gender.
Order Fulfillment: To fulfill orders, we collect your name, address, phone number and order details, including the products you purchased, their size and price.
Payment Processing: To collect payments, we collect your payment information, including credit/debit card number, cardholder name and CVV. Please note that we do not store these details and only transmit them to our authorized payment providers.
Consignor Payments: For payments related to items sold through our Consignor Portal, we collect your bank details and other required financial information.
Customer Service: To provide customer service, including resolving any issues, consignment inquiries, and updates to our Terms of Service, we collect your name, email, password, address, and your contact history with us.
Quality Monitoring: To monitor the quality of our customer service, we collect information similar to that above, including your contact history.
Website and Service Optimization: Information about how you access the Shopline website, your account and our Platforms, including information about the device and browser you use, your internet connection, your IP address, and details about how you navigate our websites and Platforms. We collect some of this information directly from your device by using “cookies” or other similar technologies.
Fraud and Credit Checks: To prevent fraud and conduct credit checks, we collect your name, email, address, credit/debit card details, browsing and purchase history, date of birth, gender, device information, government identifiers, and publicly available information.
Marketing Communications and Personalized Offers: To send marketing communications and personalized offers, we collect your name, email, phone number, address, date of birth, purchase history, browsing behavior, device information, shopping preferences, cookie identifiers, internal identifiers, and country.
Behavioral Analytics: We analyze your behavior and purchases on our website to improve your experience. The data collected includes your name, email, phone number, address, date of birth, purchase history, browsing behavior, device information, shopping preferences, nickname, cookie identifiers, internal identifiers and country, and purchase and sales history.
Information from Third-Party Sources
We obtain information from third-party sources, such as social networks, accounting service providers, and data analytics providers, to enhance our understanding of our customers.
Account Creation through Third-Party Platforms
If you create or log in to your Website account through a third-party platform, such as Shopline we receive certain information from those platforms, such as your name, email, and profile picture, in accordance with the platform's authorization procedures.
Advertising and Retargeting
We use advertising and retargeting to attract customers and promote our products and services.
Confidentiality and Security
We have electronic, physical, and procedural safeguards